Terms and Conditions
Please take the time to read through our Terms and conditions. All our orders are taken in the understanding that the customer has read and accepted our Terms & Conditions.
If you have any questions, please let us know before you purchase from us.
1.1 If you are wanting to reserve or pre-book your stationery, a deposit of 50% of the total order price must be taken. This deposit will confirm your order and create your production slot.
1.2 Deposits are non refundable and non transferable.
1.3 The balance payment will be due by a specific date. This will vary with different orders; please refer to the invoice to see your balance due date.
1.4 Any late payments will most likely result in your order being delayed.
1.5 Payments should be made via bank transfer, PayPal or cheque.
1.6 Customers paying by cheque will only have their production slot confirmed once the cheque has cleared.
1.7 Any refunds due to change in numbers etc will be issued by bank transfer.
1.8 Final numbers or order changes of invitations and/or stationery must total no less than £30 of the original amount quoted.
1.9 Your stationery is due to be ready for the agreed time frame, unless your payment is late which means your slot may be delayed.
2.0 In rare cases, the price quoted for a product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the product to you at the incorrect price.
2.1 Prices you will be told will be in GBP. If you are buying from another country, we will use the relevant conversion rates. Please note these conversion rates are subject to change on a daily basis.
2.2 Papelivia does not cover, and will not be responsible for the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
Postage & Packaging
2.3 Postage will be charged accordingly in regards to approximate weight of invitations & stationery.
2.4 When ordering invitations and stationery, there may be separate charges of postage and packaging that will be applied if separate packages are being sent.
2.5 If numbers increase/decrease, this may change the postage price.
2.6 If you live in the local area, collection for your stationery can be arranged.
2.7 All orders will be posted via Royal Mail. You will be notified when your order is complete, when your order is ready to be shipped and when it has been shipped.
2.8 Papelivia does not cover, and will not be responsible for the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
2.9 Due to the nature of our handmade invitations and stationery, the appearance of items may vary slightly to any previous samples ordered.
3.0 Prices are subject to change. However orders that have been paid in full will not be affected.
3.1 The ribbon colours that are provided by Papelivia via pictures, may not be a true representation of the actual colours. If you wish to see the exact colours, you should ask for us to send you samples of ribbon at a small charge.
3.2 Materials such as Ribbon and Embellishments are hand dyed and created, which may mean changes in the appearance.
3.3 Papelivia holds the right to take and use pictures of all invitations and stationery created on social media for advertisement, unless asked by the customer otherwise.
3.4 If more than one design is required e.g. word or phrase changes, this is to be requested at the time of us creating your designs before proofing. Otherwise invitations will be created in the same design as the ones sent to proof. Any extra designs will be charged a one off payment of £10.00
3.5 Guest names for invitations and/or day stationery (table plan, place cards, etc) are to be sent to Papelivia using the spreadsheets they provide you via email. Any errors are in fault of the customer, and any changes made should be made by the customer.
3.6 Any changes to spreadsheets made by Papelivia should be agreed by the
customer. Any errors made to the spreadsheet if the customer agrees for the changes to be made instead of sending a new spreadsheet to Papelivia are at the customers fault.
3.7 Samples are available in all designs, and will be charged per item.
3.8 Postage will be charged on samples.
3.9 Samples will not be customised in wording, and will be provided with general information.
4.0 Please ensure to ask in regards to waiting times on samples if you are unsure.
Placing Your Order
4.1 Following receipt of your deposit, a production slot will be booked. This will be taking into account your requirements, or specific date requested.
4.2 Additional information for your invitations and reception stationery including guest names, table names, accommodation information etc must be sent to us at least 2 weeks before your balance due date to avoid any delays. A delay may mean that your order will not be completed. Papelivia accepts no responsibility in this circumstance.
4.3. We recommend ordering additional ‘spare’ invitations with your main order. This is because we cannot create any extra items at a later date outside your designated slot.
4.4 We advise that if you are uncertain about the order process or have any questions that you please ask us before placing your order.
4.5 In the event of the customer cancelling an order, all money paid including the deposit payment and any payments made additionally will be lost and the production slot will be released. Any items purchased for your order will remain the property of Papelivia.
4.6 Cancellation orders are non transferable.
4.7 Deposits are non transferable.
4.8 A proof of your wedding invitation and or stationery will be emailed to you prior to your production slot. It is essential that you check the proof thoroughly to ensure all details are correct and that there are no spelling errors. The design, spelling, colour, sizing, spacing, font and layout must be correct.
4.9 Work will not commence on your invitations until the proof has been approved by you. Delays in providing your wording which enables us to create your proofs may delay the start of work on your order. This is likely to result in your order completion date to be moved to a later date. Papelivia accepts no responsibility in this circumstance.
5.0 Any changes to invitations requested after your approval may incur an extra cost, and/or may not be possible where timescales are unreasonably tight. Papelivia accepts no responsibility in this circumstance.
5.1 It is your responsibility to make sure all guest names, table names and all other items are spelled correctly.
5.2 Please note that when you provide your information, we mainly copy and paste. However, this is not always possible and some information may have to be typed by us at Papelivia. Due to this reason, human error is inevitable. It is your responsibility on receipt of your proofs to check that all spelling and information is correct. After your proofs have been approved changes may not be able to be made. Please refer to 5.0
5.3 It is in everyone's best interest for proofs to be thoroughly checked and checked again for spellings, particularly names or post codes and surprisingly wedding dates, years, so please take your time to ensure that no mistakes are made.
5.4 If you are uploading a photo to a card or invitation, images must be in JPEG or PNG format. Any other format such as Word documents or PDFs are not accepted. If you upload a photo that has a low resolution or image size, we will accept it, however, we cannot guarantee the image quality when printed.
5.5 All of our invitations and stationery are very carefully packaged. In the unlikely event that any items are damaged, it must be reported within 24 hours of receipt.
5.6 Any damage must be shown to Papelivia in pictures/video so the appropriate action can be taken and sent to the courier.
5.7 We may ask for you to return any damaged goods that you have received. Papelivia will pay for this service. Please ensure to keep all original packaging.
5.8 For invitations with large embellishments and delicate parts, we recommend posting your invitation in a bubble wrap envelope for added protection. This could add onto the postage fee as the package will be larger.
5.9 The information must be provided to Papelivia via their chosen format no later than 1 month before your wedding.
6.0 The designs will be created and sent to you via PDF for your approval. (Please see T's & C's Proofs.)
6.1 If more than one spreadsheet has been sent to Papelivia due to error from the customer, they hold no responsibility for any mistakes made.
6.2 For collection orders all items will be ready to collect 3 days prior to your wedding.
6.3 For postal orders unless otherwise stated at the time of booking, your order will be shipped to be received no later than 3 days prior to your wedding.
6.4 If, upon receiving your products, they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 7.2 below. We will not refund you if the products are in a good condition but the content is wrong due to a mistake made when ordering.
6.5 Please email firstname.lastname@example.org with your order description, your contact details and clear photograph and/or video of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 8.5, we do not take responsibility for customer generated mistakes; this includes, but is not limited to, spelling and grammar mistakes.
6.6 If you choose to receive a refund, we will refund you the total amount you paid for the invitations and/or stationery plus any delivery charges you may have paid, within 14 days of the day on which you provide us with evidence that the products are faulty.
6.7 If you choose to have your invitations and/or stationery reprinted, we will do so free of charge and resend to you at no extra cost.
6.8 Please note, it is not our policy to offer both a refund and a reprint.
6.9 If you are uploading a photo to a card or invitation, images must be in JPEG or PNG format. Any other format such as Word documents or PDFs are not accepted. If you upload a photo that has a low resolution or image size, we will accept it, however, we cannot guarantee the image quality when printed.
7.1 If, upon receiving your invitations and/or stationery, they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 7.2 below. We will not refund you if the products are in a good condition but the content is wrong due to a mistake made when ordering.
7.2 You can request a refund or reprint in the case of printing faults or damage on your order within 7 days of the date of receipt of your order. Please email email@example.com with your order description and clear photograph and/or video of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 4.8, we do not take responsibility for customer generated mistakes.
7.3 If you choose to receive a refund, we will refund you the total amount you paid for the products plus any delivery charges you may have paid, within 14 days of the day on which you provide us with evidence that the products are faulty.
7.4 If you choose to have your products reprinted, we will do so free of charge and resend to you at no extra cost.
7.5 Please note, it is not our policy to offer both a refund and a reprint.